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12 Domains of Information Technology
This is a working draft. Please check back in May for version 1.0.
| 12 Domains | Description | Link |
|---|---|---|
| 1. IT Service Desk & User Support | User support refers to the process of providing assistance and support to users of a particular product or service. It encompasses a range of activities, including help desk support, customer service, technical support, and training. The goal of user support is to ensure that users are able to effectively use the product or service and to resolve any issues or problems that they may encounter. The IT service desk is responsible for managing and resolving incidents, problems, and requests related to IT services. | More |
| 2. User Experience & Graphic Design | User experience (UX) refers to the overall experience a person has when using a product, service, or system. It encompasses all aspects of a person's interaction with a product or service, including the design, functionality, usability, and emotional response. The goal of UX design is to create products and services that are not only functional, but also enjoyable and satisfying to use. | More |
| 3. Business Process Management | A Business Process Management (BPM) role is focused on optimizing business processes within an organization. BPM professionals work to identify, analyze, design, implement, monitor, and continuously improve business processes to increase efficiency, reduce costs, and improve customer satisfaction. Here are some common responsibilities and skills of a BPM professional | More |
| 4.Solution Development | Solution development refers to the process of creating a software solution or product that addresses a specific problem or need. This process typically involves several stages, such as requirement gathering, design, implementation, testing, and deployment. Solution development teams work closely with stakeholders, such as customers, to understand their requirements and create a solution that meets those needs. The process of solution development often involves the use of software development methodologies and tools, such as agile development, to ensure that the solution is delivered on time, within budget, and with high quality. The goal of solution development is to create a product that provides value to the customer and solves a real-world problem in an efficient and effective manner. | More |
| 5. Project Management | Project management is the process of leading the planning, execution, and closing of a specific, temporary effort with the goal of producing a unique product or service. It involves coordinating and integrating the various elements of a project, including scope, schedule, cost, quality, resources, and risk, to achieve the project's objectives. | More |
| 6. Data & Analtyics | Data analytics is the process of examining, cleaning, transforming, and modeling data with the goal of discovering useful information, drawing conclusions, and supporting decision-making. It involves the use of statistical methods, algorithms, and software tools to analyze data and extract insights that can be used to inform business decisions. | More |
| 7. DevOps | DevOps is a software development philosophy that emphasizes collaboration and communication between software development and operations teams. The goal of DevOps is to automate and streamline the software development process, from development to deployment, with the aim of reducing the time it takes to release new features and improve the reliability and stability of the software. | More |
| 8. Infrastructure & Operations | Infrastructure management is the process of overseeing and maintaining the physical and virtual components that make up an organization's IT infrastructure. It involves the planning, design, deployment, and ongoing management of hardware, software, and network systems, with the goal of ensuring that these systems are operating efficiently, effectively, and securely. | More |
| 9., Cybersecurity | Cybersecurity is the practice of protecting computers, servers, mobile devices, electronic systems, networks, and data from attack, damage, or unauthorized access. It involves a set of technologies, processes, and practices designed to secure networks, systems, and data from cyber threats such as malware, phishing attacks, and data breaches. | More |
| 10. Compliance and Risk Management | IT compliance and risk management refer to the processes and practices used by organizations to ensure that their information technology (IT) systems and processes adhere to relevant laws, regulations, and standards, and that any risks to the security, confidentiality, and availability of the systems and data are identified and managed. | More |
| 11. Management | IT management is the process of overseeing and coordinating the development, deployment, and maintenance of an organization's information technology (IT) systems, infrastructure, and resources. | More |
| 12. Strategy & Goverance | IT strategy and governance refer to the processes and practices used by organizations to align their information technology (IT) with their overall business strategy, and to ensure that IT is used in a manner that is consistent with the organization's goals, values, and objectives. | More |